How Our Property Manager Got the Job

Published: 16/03/2012 By Jane Robathan

It took time, but eventually we landed someone who has the superficial attributes of a nightclub bouncer, gets along well with a great many builders/ decorators/ repair men, has a near-autistic head for figures and makes light of around the clock problems.
 Essentially, a property manager’s job is dealing with problem after problem with a side serving of abuse on a particularly bad day. None of this bothers Lewis. His skin is as thick as a tenant’s file.
 We didn’t have a list with these tick boxes when we employed Lewis, but it seemed his general experience and manner would be well suited to the role. Not like the chap before him. Mr X withdrew into a former shell of himself within three months of being in the job. By the time six months had passed we weren’t sure if he’d turn up each Monday and bit our nails for the rest of the week. The poor soul could not manage a stampede of unhappy tenants, unruly landlords and late payers. If that didn’t tip him over the edge, then coordinating the gas, electricity and inventory checks sure did.
 Funny thing is, with a strong property manager behind you, problems are given less time to flourish. Lewis knows on the day when any of our 200-odd managed properties have a late payer. We’re not sure how he stays so on top of the money side and suspect his mum is helping or something, but that’s fine. So long as it stays this way.
 Our advice, when choosing a property manager, is to select a decision making, straight talking, sharp eyed, thick skinned person who can shoulder life well. Please don’t approach Lewis, we saw him first.
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